Refund policy

Thank you for shopping at CartGB. We try to make return policy easy for you, however at the same time we try to protect our shop from goods which were used, damaged, changed or returned in unsuitable condition.

1. 30-Day Return Policy

We accept your eligible returns within 30 days after delivery.

To get full refund the goods should be returned in the same condition they were in when delivered, with all accessories, spare parts, manuals, labels and packing if such was applied.

2. Opened or Used Products

Opening the usual packing doesn't exclude return possibility in case if you have the right for return.

However in the case if products were used more than reasonably needed to inspect them, were damaged, altered, improperly assembled, marked, spotted, scratched or in other way became less valuable, you may not have the right to get the full refund.

In accordance with the laws we may reduce the amount of refund in case if value of goods has been lowered in the process of their possession by you.

3. Products We Cannot Accept

Unless the product is broken or you have the right to return it for some other reasons, we may refuse from returning of the following products:

Products which were damaged after delivery.
Products which were changed or altered.
Products with missing parts or accessories.
Products with significant signs of usage.
Customized or personalized products.
Sealed hygiene or medical products once the seal is broken.
Products which were damaged during improper installation, misuse or non-compliance of the instructions.

4. Change of Mind

Change-of-mind returns are acceptable during our return period, if item satisfies our return conditions.

Customer may be liable for return shipping fees in case if the item isn't broken, isn't the wrong one, wasn't damaged while delivering, or according to the law we should pay the cost of return.

5. Damaged, Faulty or Wrong Products

In case if the product arrived damaged, it has a defect or you've received the wrong product, please inform us as quickly as possible providing the following information:

Your order number.
Description of the problem.
Photos or videos which prove the problem.

We'll consider the problem and will provide you with replacement or refund or some other solution.

If the item was damaged by customer after delivery, it cannot be considered as defective product.

6. Refunds

Once we receive the product and check it, we will inform you about the acceptance of your return.

If your return is accepted, usually we give a refund using the same payment method which you used while ordering.

Refund may take some time depending on your bank or payment system.

7. Missing or Damaged Return Content

You are supposed to return all parts and accessories which were supplied with the item. Depending on the law we may decrease the amount of refund in case if:

There are missing parts.
There are missing accessories.
Item was damaged.
Product was used excessively.
Value of the item has been reduced while in possession by you.

8. Return Approval

Please contact us before returning an item to receive return instructions and return address.

Sending of the item to the wrong address without return instructions may prolong return process.

9. Customer's Liability

You are responsible for checking the product's characteristics, its dimensions and compatibility before purchasing.

We are not responsible for the damages caused by the misuse, incorrect installation, alteration, accidental damage or violation of the instructions.

10. Your Legal Rights

No part of this policy excludes or limits your rights provided by the consumer protection law.

Where the UK consumer law provides you with additional rights besides this policy, those rights remain in force.

For return or refund issues, please contact: Cartgbsupport@gmail.com

Last updated: 9 August 2026