Shipping policy
1. Order Processing
Orders are usually processed within 1-5 business days after successful payment has been made.
Processing time may be longer in the following cases:
Peak sales seasons and promotions;
Holidays;
Suppliers’ delays;
Any other situations that are out of our control.
Business days are usually not including weekends and UK public holidays.
2. Estimated Delivery Time
Delivery time estimate may differ based on type of product, destination, courier service, and fulfillment location.
The estimates provided on our website are estimates only and are not guaranteed except for the cases we explicitly specify.
Products may arrive earlier or later than the indicated time frame.
3. Drop Shipping and Fulfillment Providers
Some of CartGB products may be shipped directly from third party suppliers, manufacturers or fulfillment providers.
As a result, items in one order may be shipped from different locations.
It means that:
Parcels may be shipped separately;
Tracking numbers may be different for items in one order;
Items may arrive on different days;
Different couriers may be used for delivery of one order.
The additional shipping costs may not be charged for splitting of one order into several parcels except when it has been specifically mentioned before making a purchase.
4. Tracking Information
If the tracking is available, then the tracking information will be provided to you after the order shipment.
Please note that it may take some time for the courier’s tracking system to update after providing you with the tracking number.
5. Delivery Delays
Our goal is to deliver orders within the estimated delivery period, but there may be some delays.
Reasons may include:
Courier’s delays;
Supplier’s delays;
Customs clearance;
Bad weather conditions;
Holidays;
Transport disruption;
Wrong address provided by the client;
Large volume of orders;
Other reasons that are out of our reasonable control.
In case your order is significantly delayed, please contact CartGB Support to clarify the situation.
Nothing in this policy changes your consumer rights according to applicable laws.
6. Wrong or Incomplete Addresses
Clients should enter all correct data about shipping addresses while making an order.
It includes:
Full name;
House number or building name;
Street;
City;
Postcode;
Country;
Other contact information in case of requirement.
In case of mistake after making an order, please contact us as quickly as possible.
It is impossible to guarantee that the shipping address may be changed if an order is already processed or shipped.
In case the parcel was lost, returned or additional costs were required because of the wrong information provided by the client, reasonable additional expenses may be charged to the customer by law.
7. Failed Delivery Attempts
Couriers may make one or more attempts to make a delivery depending on the courier’s policy.
In case of the failed delivery attempt the courier may:
Make another attempt of delivery;
Leave the parcel in a safe place;
Deliver the parcel to one of the neighbors;
Send the parcel to the collection point;
Return the parcel to the sender.
Client is responsible for following the courier’s instructions regarding the missed delivery attempt or collection.
8. Orders Marked as Delivered
In case the tracking shows that your order has been delivered, but you can’t find it, please look around:
Property;
All safe places;
At home;
Neighbors;
Collection point provided by the courier;
If you can’t find the parcel, please contact us as quick as possible and we will clarify all information about delivery and tracking.
It may be needed to start the investigation with the courier to consider providing you with the replacement or refund.
9. Lost Parcels
In case if your order seems to be lost in transit, please contact us.
We may need to wait till the parcel is considered as lost by the courier to take any steps.
In case we confirm that the order was lost and you are eligible for some remedy by law, we will provide you with the appropriate remedy that may include replacement or refund.
10. Damaged Parcels
In case your order arrived damaged, please contact us as quickly as possible.
Please provide us with:
Order number;
Description of the damage;
Photos or video recordings of the product;
Photos of the packaging where possible.
Please save the packaging until the problem will be solved as it may be needed for the courier or the supplier investigation.
11. Customs, Duties and Import Taxes
Depending on destination country and location where the product is shipped from, there may be some additional costs such as:
Customs duties;
Import taxes;
or other charges.
In case if we haven't stated that these charges are included into the purchase price and in case of their applicability by law, the customer is responsible for them.
We are not responsible for the delays caused by customs authorities.
12. International Shipping
In case international shipping is available, delivery time may be longer than domestic orders.
International shipments may be influenced by customs, local post offices, and border clearance.
The destinations and shipping costs will be provided at the checkout screen if it is necessary.
13. Restricted Locations
There may be the limitations on the shipping of some products to some particular countries, regions or addresses in case of:
Carriers’ restrictions;
Suppliers’ restrictions;
Legal requirements;
Restrictions on products;
Customs regulations.
In case we cannot process your order because of the shipping restrictions, we will contact you and provide refund for the product that can't be shipped.
14. Shipping Costs
Shipping cost will be shown to you before you proceed with the checkout.
From time to time, CartGB may provide clients with free shipping or promotion shipping rates.
Promotions on shipping may be restricted by some conditions and may change in the future for your future orders.
15. Order Changes and Cancellations
In case of your need to change or cancel the order, please contact CartGB Support as quick as possible.
If an order is already processed or shipped, we may be unable to change or cancel the order.
In case cancellation is not possible anymore, you will need to wait for the delivery and follow our Return & Refund Policy if it is applicable.
16. Refused Deliveries
In case you refused delivery of the order without prior notice to us, it may delay the refund.
Where applicable by law, reasonable return or handling costs incurred as a result of your unjustified refusal may be deducted from the refund.
This does not change your statutory rights.
17. Orders Returned to Sender
In case the order was returned to the sender because of:
Wrong address;
Several unsuccessful delivery attempts;
The parcel wasn't collected;
Recipient refused the delivery;
Courier wasn't able to make the delivery;
please contact us.
In case it is needed, we will provide you with the redelivery or refund if it is applicable according to our Return & Refund Policy and applicable law.
Additional shipping cost may be added in case of the return caused by the wrong information or failure to collect the parcel.
18. Suppliers and Couriers Responsibility
CartGB may use third party suppliers, fulfillment providers and couriers for delivering orders.
Although the third parties physically deliver orders, the order stays with us and nothing in this Shipping Policy excludes our liability to you.
19. Your Legal Rights
No part of this Shipping Policy restricts or affects any statutory right that cannot be restricted.
If there are additional rights under UK consumer law in relation to delivery, cancellation, faulty goods or refunds, such rights will continue to apply.
20. Contact Us
Shipping inquiries, delayed deliveries and delivery problems should be addressed to: Cartgbsupport@gmail.com
Last updated: 9 August 2026