Terms of service

The terms of service contained herein are applied when using the CartGB website and making purchases through our online store. By using CartGB’s website or ordering products via the online store, you accept these terms of service.

Please make sure to review the terms of service before using our website and purchasing products from it.

1. About CartGB

CartGB is the operator of this website and the online store through which the company sells its products.

In these terms of service, "we", "us" and "our" refer to CartGB. "You" and "your" refers to the client or the user of the website.

This online store is powered by Shopify which provides the ecommerce platform for our products.

2. Eligibility to Use Our Website

Using our website or ordering through it means that you are legally entitled to make a binding agreement or have authorization from a parent or a legal guardian.

The website should not be used for illegal purposes or to make fraudulent or prohibited purchases.

3. Product Information

We strive to provide product descriptions, photos, technical specifications, prices and other information about the products sold on our website as accurately as possible.

However, colors, appearance, packing or other minor features of the products may be different from those depicted on the pictures shown due to manufacturing variations, changes in screen setting, changes by the supplier or other reasonable grounds.

We may correct the mistakes and inaccuracies made on our website whenever we find out about them.

Nothing in this clause limits your rights under applicable law in case a product purchased by you is defective or significantly differs from the provided description.

4. Prices and Payment

All prices are listed in the currency specified during the checkout procedure.

We reserve the right to change the prices anytime; however, it is highly unlikely that such changes would affect the order that has already been confirmed.

The payment should be authorized before we process the order.

We reserve the right to reject an order or cancel it when:

There is a mistake or listing error in the price
Fraud is suspected
Payment is unauthorized
Customer information is incorrect
Products are unavailable
There is any other legitimate reason that prevents us from fulfilling the order

In case of the cancellation of an order after the payment has been taken from you, the refund of the money would be issued.

5. Orders

Ordering products from our website does not guarantee their acceptance.

We may get in touch with you in case more information is needed for the processing of your order.

After the order has been processed or dispatched, we might not be able to change or cancel it.

You still might have the opportunity to return the goods according to our Return & Refund Policy in case your order was cancelled within the period allowed by the law.

6. Shipping and Delivery

Estimated delivery times that appear on our website are just an estimation unless the contrary has been stated.

Some products may be delivered from our suppliers or fulfillment partners.

Several products included in one order may arrive in several packages.

The delivery of the order may be affected by some external circumstances that are beyond our reasonable control including courier service delays, customs procedures, bad weather conditions, transportation disruptions, etc.

Please refer to our Shipping Policy for complete information regarding the delivery.

7. Customer Delivery Information

You are fully responsible for the accuracy of the following:

Your name
Delivery address
Contact information
Postcode
Any other information necessary for the successful delivery of the order

Please notify us about the mistake as soon as possible.

In case the order has already been processed or dispatched, we may not be able to change the delivery information.

Extra fees arising from the wrong information provided by the customer might be the customer's responsibility if allowed by the law.

8. Returns and Refunds

Returns and refunds for defective goods and orders delivered incorrectly are governed by the CartGB Return and Refund Policy.

The CartGB voluntary return policy does not affect any consumer rights you might have according to the statutory provisions.

9. Defective or Damaged Products

Check the delivered order.

In case if you get a defective, damaged or materially different from the purchased one item, contact CartGB Support with your order details and, if it is necessary, photos or videos of the problem.

We will investigate the matter and will provide a proper solution where necessary.

Damage caused after delivery through misuse, wrong installation or modification of the good, accidents or failure to follow the instructions is not considered an initial defect of the product.

10. Product Compatibility

If a product needs to be compatible with other devices, products, sizes, fittings or systems, it is your responsibility to check the information before ordering the product.

Feel free to contact us in case if you have doubts.

It does not affect your rights if you got misleading information concerning compatibility.

11. Product Availability

All products are available according to availability.

An item could become unavailable sometimes after the order has been made.

In case if we are unable to deliver your order, we can suggest another one or cancel the order and refund.

12. Discounts and Promotions

Discounts, promotions and sales may be regulated by additional terms and conditions.

Unless it is specified in some promotion:

Discounts cannot be converted into money
The promotional codes cannot be used retrospectively
Only one promotional code is allowed to use per order
Promotions can end or change without notice for the future orders

We have a right to cancel the discount or promotion in case if it has been obtained through fraud, abuse or obvious technical mistake.

13. Fraud and Abuse

We can refuse, cancel or investigate the order if we reasonably think:

There is a fraudulent activity
There is payment fraud
There is abuse of chargeback
There is return fraud
There is identity misuse
There is abuse of promotions
There is any attempt to interfere with our website or payment system

We may provide relevant information to the payment providers, Shopify, banks, fraud prevention services or law enforcement in case if it is legally permitted or required.

14. Chargebacks

In case if there is a problem with your order, feel free to contact CartGB Support so we had a chance to solve the problem.

These terms of service do not take away your right to raise a legitimate dispute with your bank or payment provider.

We can challenge fraudulent or intentionally false chargeback claims with the help of relevant order, delivery and communications data.

15. Third-Party Services

Our website uses or may use third party services including Shopify, payment processors, couriers, suppliers, analytics providers or other websites.

Third party services may have their own terms and privacy policies.

We are not responsible for the independent operation and content of the third-party websites that we do not control, unless we cannot exclude our liability under the law.

16. Intellectual Property

Except if it is specified otherwise, the CartGB name, website design, graphics, texts and other original material belonging to CartGB cannot be copied, reproduced, distributed or used commercially without our permission.

Third-party trademarks and product names belong to their owners respectively.

17. Prohibited Use

You should not use the website:

For any unlawful purposes
For committing fraud
For distributing malicious software
For interference with website security
For information scraping and extraction in abusive manner
For impersonating somebody else
For submission of false information
For violation of intellectual property rights
For interfering with another customer's use of the website

We may restrict access to the website if these Terms of Service are severely violated.

18. Website Availability

We try to make our website available and working properly all the time, however we do not promise uninterrupted access to it.

Sometimes the website may be unavailable due to maintenance, updates, technical problems or circumstances outside our reasonable control.

19. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where it is not permitted by law.

To the extent permitted by law, CartGB will not be responsible for any loss that was not reasonably foreseeable when the contract was made or which resulted from circumstances outside our reasonable control.

If you are purchasing as a consumer, nothing in these Terms of Service is intended to exclude or limit your rights or remedies provided by applicable consumer law.

20. Personal Information

Your personal information is dealt with in accordance with our Privacy Policy.

By using our store, you agree that certain information may be processed by Shopify, payment providers, fulfillment partners and other service providers where it is needed to operate our store and fulfill your order.

21. Changes to These Terms

We may change these Terms of Service from time to time to reflect changes in our store, services, legal requirements or business practices.

Changed Terms of Service will be applicable starting from their publication date.

Changes will not usually affect the contractual terms that have applied to the accepted order, unless it is required by law.

22. Severability

If any provision of these Terms of Service is declared to be void, unlawful or unenforceable, the rest of the provisions will be fully enforceable to the extent permitted by law.

23. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and any other policies available on our website, constitute the agreement governing your use of our store and purchases from CartGB.

24. Governing Law

These Terms of Service are governed by the laws of the United Kingdom.

If you are a consumer, you may also have rights under the laws applicable where you are resident that these Terms of Service do not exclude.

25. Your Legal Rights

Nothing in these Terms of Service is intended to exclude, restrict or override any statutory rights that cannot be excluded under the law.

Any additional rights granted to you by applicable consumer law remain valid.

26. Contact Us

If you have any questions about these Terms of Service, an order or our store, please contact us: Cartgbsupport@gmail.com

Last updated: 9 August 2026